Job Description

About Kinaxis

キナクシスでキャリアを前進させる新しい挑戦をしてみませんか当社は技術のエキスパート企業ですしかしより良い方法を追求する情熱の源泉はひとりひとりの従業員ですキナクシスでは皆さんのキャリアアップと専門的な能力開発に真剣に取り組んでおり 従業員を大切に しております

1984年私たちはカナダのオタワを拠点とする3人のエンジニアのチームとしてスタートしました現在当社は世界中に2000人を超える従業員を擁し100か国以上で40000人を超えるユーザーをサポートするグローバル組織に成長しましたエンドツーエンドのサプライチェーン管理における世界的リーダーとして当社はあらゆる業界のサプライチェーンの卓越性を実現します当社はお客様へのサポート方法の革新と大変革を継続しながら東京および世界中でチームを拡大しています

私たちはセールスプロフェッショナル サービスグローバル カスタマーケアのプロフェッショナルで構成されるグローバルチームとして10年以上にわたり日本での事業展開を続けておりSUBARU日本光電ユニリーバなど日本および世界中のお客様をサポートしています

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech but its really our people who give us passion to always seek ways to do things better. As such were serious about your career growth and professional development because People matter at Kinaxis.

In 1984 we st arted out as a team of three engineers based in Ottawa Canada. Today we have grown to become a global organization with over 2000 employees around the world and support 40000 users in over 100 countries. As a global leader in end-to-end supply chain management we enable supply chain excellence for all industries. We are expanding our team in Tokyo and around the world as we continue to innovate and revolutionize how we support our customers.

As a global team of Sales Professional Services and Global Customer Care professionals we have maintained our presence in Japan for more than a decade and we support customers in Japan and around the world including Subaru Nihon Kohden Unilever and more.

Location

Tokyo Japan

Located in the upscale Akasaka area of Tokyo our office is a short walk from Akasaka-Mitsuke Akasaka and Tameikesanno Stations.

About the team

The Delivery Manager works closely with both the Sales and Global Customer Care (GCC) teams as part of the Professional Services team in order to bridge the gap between clients and technology to facilitate implementations. The role has accountability for managing up to million-dollar client implementation projects and provides project management support and guidance to a dedicated team of Consultants to ensure projects remain on time and on budget. Applies solid technical knowledge combined with client management skills to ensure successful implementations.

What you will do

• Collaborate with clients sales teams and product managers to define project objectives scope and success criteria.
  Develop detailed project plans timelines and resource allocation to ensure project milestones are met on time and within budget.
• Conduct project kickoff meetings with clients and internal stakeholders to align expectations and establish communication channels.
• Coordinate with internal teams to assign tasks and responsibilities ensuring clear communication and accountability.
• Monitor project progress track key performance indicators (KPIs) and identify and mitigate risks and issues to ensure successful project outcomes.
• Conduct regular project status meetings with clients and internal teams to provide updates address concerns and manage expectations.
• Serve as the primary point of contact for clients throughout the project lifecycle fostering strong relationships and ensuring open and transparent communication.
• Communicate project status updates and risks to stakeholders in a clear and timely manner and escalate issues as needed to senior management for resolution.
• Document and maintain project documentation including project plans requirements test cases and issue logs to support project governance and compliance.
• Leverage lessons learned from previous projects to drive continuous improvement and knowledge sharing within the project management team

What we are looking for

• Bachelors degree in Computer Science Supply Chain Business or related post-secondary education.
• 10 - 15 years demonstrated progressive experience in project management and delivery.
• Deep understanding of project management methodologies tools and best practices.
• Adept at working through the full project life cycle including identifying and defining project scopes and goals.
• Strong communication and interpersonal skills to help build relationships internally and externally with the ability to influence and negotiate to a desired outcome
• Experience working with a variety of stakeholders at various levels with a demonstrated ability to negotiate and influence
• Japanese Bilingual with conversational English speaking skills.
• Ability to translate technical requirements to non-technical audiences
• Ability to thrive in a fast-paced environment

Senior #LI-KJ

Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Hitachi Yamaha P&G and more.

Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)

• Flexible work options

• Physical and mental well-being programs

• Regularly scheduled virtual fitness classes

• Mentorship programs and training and career development

• Recognition programs and referral rewards

• Hackathons

For more information visit the Kinaxis web site at or the companys blog at strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Required Experience:

Manager

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