Job Description

Project Services Manager

📍 Location: North America (Flexible/Remote – Some Travel May Be Required)

🏢 Company: Confidential – Global Building Products Manufacturer

🕒 Employment Type: Full-Time | Permanent | Leadership Role

A market-leading manufacturer of building solutions is seeking a Project Services Manager to lead and optimize the performance of its Project Services Team across North America.

This role is responsible for delivering customer-focused project services at scale, driving process alignment, ensuring high-quality technical outputs, and leading a multidisciplinary team across planning, documentation, and customer delivery.

PMP certification is required.

Key Responsibilities

🔹 Team Leadership & Resource Management

• Lead, coach, and structure a high-performing Project Services team to meet business demands.
• Allocate and optimize team resources based on project complexity, schedules, and delivery requirements.
• Participate in training development plans and manage execution for all team members.

🔹 Process Optimization & Continuous Improvement

• Implement departmental strategies in alignment with divisional goals.
• Contribute to continuous improvement efforts by driving standardization, process upgrades, and systems enhancement.
• Lead root cause analysis (RCCA) and assign resources to customer claims resolutions.

🔹 Systems & Performance Management

• Ensure all team members are fully trained on SAP and capable of supporting key business processes.
• Track, report, and analyze weekly/monthly KPIs to monitor team and individual performance.
• Liaise with SAP and internal technical teams to align development efforts with business priorities.

🔹 Project Oversight & Customer Focus

• Ensure timely and complete execution of customer orders (OTIF delivery).
• Coordinate closely with technical departments to ensure detail consistency and policy adherence.
• Drive a customer-first culture with a focus on quality, accountability, and responsiveness.

Required Qualifications

✔ Bachelor’s degree (Construction Management, Engineering, Architecture, or similar)

✔ Project Management Professional (PMP) certification – mandatory

✔ 10+ years of industry experience, including:

• 5+ years in building products or manufacturing

• 5+ years working with construction documentation

• 5+ years with ERP/CRM systems (SAP and Salesforce preferred)

✔ Experience leading cross-functional technical teams

✔ Expertise in interpreting architectural and structural construction drawings

Technical Skills

• Strong MS Office skills (Excel, Word, PowerPoint, Outlook)
• Proficiency in CAD tools (AutoDesk Suite); Revit or Tekla preferred
• Familiarity with Project Management Software: Primavera, Procore, MS Project
• Strong communication, leadership, and analytical skills
• Comfortable with fast-paced, data-driven decision making

What’s On Offer

• Strategic leadership position in a global, innovation-driven organization
• Influence over the future of project services and delivery excellence
• Competitive compensation package with full benefits
• High-growth opportunity in a highly visible, mission-critical role

Confidential Search

This search is being conducted confidentially. All candidate information will be handled with strict discretion.

We are proud to be an equal opportunity employer and encourage applications from diverse backgrounds.

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