Job Description

Job Description

Job Description

Salary:

General Information:

Job Title: WMS Project Manager

Location: USA (Travel required)

Job Type: Fulltime/Permanent

Reports to: COO from the WMS Team

About Fulfillment IQ (FIQ)

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether its designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If youre a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where youll find meaningful work and career growth.

Were proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. Youll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Position Summary:

We are seeking a highly organized and results-driven Project Manager to lead the successful implementation of Deposcos Bright Suite solutions across supply chain and warehouse management domains. This role requires someone with hands-on experience in SaaS implementation, strong client engagement abilities, and demonstrated success in managing multi-stakeholder projects within timelines and budgets.

The ideal candidate brings a combination of strategic thinking, team coordination, risk mitigation, and a strong background in WMS/TMS implementations or related platforms.

Key Responsibilities:

• Lead end-to-end project delivery for Deposcos Bright Suite modules (Bright Warehouse, Order, Store, Source, Performance, Forecast, and Socket).
• Serve as the primary point of contact for clients throughout the project lifecycle, from kickoff through post-implementation support.
• Collaborate with cross-functional internal teams (solutions experts, consultants, technical leads) to ensure accurate and timely project execution.
• Develop project scopes, schedules, budgets, and communication plans in coordination with stakeholders.
• Monitor project health, proactively manage risks, and escalate issues as needed to maintain delivery timelines and customer satisfaction.
• Drive consistent documentation practices, including status reports, user guides, and training materials.
• Support client onboarding, retention, and value realization goals through strategic engagement and solution adoption.
• Conduct post-project reviews to identify successful outcomes and lessons learned.

Required Qualifications:

• Bachelors degree in Supply Chain Management, Engineering, Business, or related field.
• 48 years of project management experience in SaaS, WMS/TMS, supply chain, or enterprise software domains.
• PMP certification or equivalent preferred (in-progress or completed).
• Strong working knowledge of project management tools (JIRA, Mavenlink, Smartsheet, etc.).
• Familiarity with Deposco WMS or comparable systems (e.g., Manhattan, Blue Yonder, SAP EWM, Oracle WMS).
• Proficiency in customer-facing roles, with the ability to manage multiple high-value accounts.
• Strong verbal and written communication skills.

Preferred Competencies:

• Self-motivated with a positive attitude and ownership mindset.
• Exceptional time management and multitasking ability across simultaneous implementations.
• Analytical and data-driven approach to project oversight.
• Strong understanding of SaaS product lifecycle and client success metrics.
• Team mentorship and collaborative leadership abilities.

Month-to-Month Activities (Summary):

• Months 12: Monitor System Performance Ensure the WMS runs smoothly with minimal downtime.
• Months 34: Manage User Support & Training Resolve system issues and train warehouse staff on WMS use.
• Months 56: Coordinate with IT & Ops Teams Align system updates and process improvements with business needs.
• Months 79: Analyze Warehouse Data Track KPIs like inventory accuracy and order processing times.
• Months 1012: Plan System Enhancements Identify and implement WMS upgrades or automation opportunities.

Key Performance Indicators (KPIs):

• Inventory Accuracy Rate Measures the alignment between system records and physical stock.
• Order Fulfillment Efficiency Tracks how quickly and accurately orders are processed and shipped.
• System Downtime Monitors WMS uptime and responsiveness, aiming for minimal disruptions.
• User Issue Resolution Time Measures how quickly WMS-related user problems are addressed.
• Process Automation & Optimization Rate Evaluates improvements made through WMS configuration or upgrades.

Why Youll Love Working Here

At Fulfillment IQ, we dont just build supply chain solutionswe build careers, friendships, and unforgettable experiences. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Heres what makes working with us a rewarding experience:

Work That Matters

• Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here wont just meet expectations, itll set new ones.

Career Growth That Matters

• Were serious about growth.
• Whether its training, mentorship, or new challenges, well help you go from good to exceptional.

Flexibility to Thrive

• Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You

• From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

A Collaborative Culture

• Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks youll appreciate

• Employee Health: We offer comprehensive health insurance plans for you and your family.
• Time Off: We provide generous paid time off (PTO), sick leave, and paid public holidays.
• Retirement: A 401(k)-retirement savings plan is available to help you plan for your future.
• Professional Growth: We provide a dedicated learning and development budget to support your career growth.
• Flexible Work: You'll have flexible work hours and remote work options.
• Perks: We offer business and client travel reimbursement, internet and workstation reimbursements, anniversary rewards, and employee stock options (ESOP).
• Community engagement: You can participate in team events and in-person organizational meetups.
  

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.

Learn More About Us

Website:fulfillmentiq.com

LinkedIn:Fulfillment IQ

Spotify:eCom Logistics Podcast Spotify

YouTube:eCom Logistics Podcast YouTube

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