Job Description

Job description:

Crown Group of Hotels seeks to find an experienced VP Operations for all the hotels and golf courses in its portfolio. This position reports directly to the President and CEO.

Position Overview

The Vice President of Operations is a key executive leader responsible for overseeing the strategic and day-to-day operational performance of the hotel and golf courses. This role ensures excellence in guest experience, operational efficiency, financial performance, and brand consistency while driving innovation and growth across all properties.

Key Responsibilities

Strategic Leadership

• Develop and implement operational strategies aligned with the company’s long-term vision and growth objectives.
• Provide leadership and direction to General Managers, Directors of Operations, and other senior leaders within the portfolio.
• Partner with ownership and the executive team on expansion opportunities, acquisitions, and new property openings.

Operational Excellence

• Ensure consistent delivery of exceptional guest service across all properties.
• Oversee quality assurance, service standards, brand compliance, and operational policies.
• Identify and implement best practices to maximize operational efficiency and cost effectiveness.

Financial Management

• Drive revenue growth and profitability by overseeing budgeting, forecasting, and financial performance across the portfolio.
• Monitor property-level financial results and implement corrective action plans where needed.
• Optimize labor productivity, cost controls, and capital investments.

People & Culture

• Lead, mentor, and develop a high-performing operations team that embodies the company’s values and culture.
• Partner with HR on recruitment, training, succession planning, and employee engagement initiatives.
• Foster a culture of accountability, innovation, and continuous improvement.

Guest & Stakeholder Relations

• Ensure proactive management of guest feedback, online reputation, and service recovery processes.
• Maintain strong relationships with ownership groups, investors, and key stakeholders.
• Represent the organization at industry events, conferences, and community initiatives.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s preferred).
• 10+ years of progressive leadership experience in hotel or hospitality operations, with multi-property oversight required.
• Proven track record of driving financial performance, operational excellence, and guest satisfaction.
• Strong understanding of hotel operations, including Rooms, F&B, Sales & Marketing, and Revenue Management.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage change, lead large teams, and adapt to a fast-paced, dynamic environment.
• Experience with acquisitions, openings, and integration of new properties is a strong asset.

Competencies

• Strategic thinker with a results-driven mindset.
• Inspiring leader with the ability to build trust and align teams across diverse operations.
• Strong analytical and problem-solving abilities.
• Guest-centric with a commitment to service excellence.

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

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