Job Description

Key Responsibilities:

• Provide deskside and remote support for internal staff on software, hardware (computers, printers, mobile devices), and business applications.
• Backup, image, configure, and ship computers and peripherals to vendors and end users.
• Assist with administrative and project tasks including lease return processes and other company initiatives.
• Receive and manage work requests via in-person interactions, automated service queues, and leadership directives.
• Work independently and collaboratively to meet service level expectations.
• Track and report program delivery metrics as required.
• Support extended hours when requested and travel to other 3M locations as needed (valid driver’s license required).

Required Skills & Experience:

• Minimum 2–3 years of relevant IT support experience.
• Strong written and verbal communication skills in English.
• Excellent interpersonal, coordination, and analytical abilities.
• Knowledge of basic business concepts and IT service delivery.
• Experience with Microsoft Office 365 suite highly desirable.
• Good systems analysis and/or programming skills.
• Awareness of IT opportunities and initiative to suggest improvements.
• Previous experience in a manufacturing environment is an asset.
• Bilingualism (French/English) is required.

Education:

• Bachelor’s degree in a related field or college diploma preferred.

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