Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Description

You will be responsible for the following tasks related to IT Helpdesk Services (such as Chatbot, ITSM, Copilot, etc.):

・Leading proposal activities including solution planning for delivery projects involving the consideration and implementation of IT helpdesk services

・Driving migration projects as a technical lead, ensuring successful execution from a technical perspective

※ For delivery projects, your primary role will be to serve as the technical lead throughout the build process—from requirements definition to migration.
※ You may also be involved in projects related to concept development.

Who You Are

Application Requirements

Required

・Experience in delivery projects related to IT Helpdesk Services
※ Candidates with leadership experience are especially welcome

・Skills related to IT Helpdesk solutions (e.g., Chatbot, ITSM, Copilot, etc.)

・General project management skills

・Strong communication skills, including the ability to negotiate and coordinate directly with customer leaders during projects

Preferred

・Experience in upstream processes such as concept planning

・Project management certifications such as PMP

・Business-level English proficiency

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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