Job Description
Strategic Account Specialist- Consumer This is a hybrid role based in Mississauga, ON. Please note, candidates must be located within 100km of the office location. D&H is growing! Join 100+ year old technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.
- We are empowered by our employees who provide the industry’s best service, and we promote a collaborative culture.
- We offer a RRSP plan, Paid Time Off, Health & Dental, Life, and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
- We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
Summary Customer facing inside sales role responsible for assigned Retail accounts, including revenue, margin and breadth growth, through customer contact, sales and service; accountable for customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values; with responsibility to lead team by providing guidance on day-to-day needs and help on system and transactional questions.
Essential Duties And Responsibilities - Responsible for sales goal, forecast and attainment, including the achievement of revenue and post freight margin goals.
- Responsible for setting the price of products for bids, quotes and deals requested by customers while maintaining customer satisfaction.
- Work with vendor reps, BU’s, and all supporting departments, to build specific vendor sales and to grow the revenue and sales breadth within assigned customer base.
- Promptly answer phone & email to respond to all customer requests; promptly return all phone messages within SLA.
- Attend sales and product trainings.
- Attend trade shows and events to meet with retailers in person, as needed.
- Project a professional company image through customer and vendor interactions.
- Process and maintain customer transaction through ERP sales platform.
- Adhere to all company policies procedures and ethics including company attendance policy.
- Attend team huddles, team meetings, and collaborate with team members.
- Work with Decision Makers, Sales Management, Field Reps, BU’s, and vendors to develop, maintain, and strengthen relationships throughout the customer organizations.
EDUCATION And/or EXPERIENCE Education
- College education preferred and/or equivalent combination of education/experience.
Experience - Minimum 3 years of sales experience dealing with Major Retailers (Staples, Best Buy, Costco, London Drugs, Walmart)
- Sales and/or technical certifications a plus
- Ability to co-ordinate promotional programs with vendors and action with retailers.
- Proven experience in demand planning and forecasting, working collaboratively with procurement.
Job Tags
Work from home,