Service delivery manager (IT support) Job at BiOS, Inc., 東京23区

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  • BiOS, Inc.
  • 東京23区

Job Description

募集要項

Place:

Akasaka, Minato-ku, Tokyo
Minatomirai, Nishi-ku, Yokohama, Kanagawa

Mita, Minato-ku, Tokyo

Job description
This position will primarily manage all user support services provided by Bios for a foreign-affiliated client, conduct business communications with clients, and guide them toward resolving issues and achieving future growth

Responsibilities include but are not limited to the following:

  • Manage business as usual (BAU) operations
  • Fulfill IT support service needs and achieve goals and expected deliverables in accordance with customer policies, procedures, and processes.
  • Identify improvement opportunities, resolve issues, resolve conflicts and critical paths, and ensure consistent SLA results.
  • Build and maintain positive working relationships with customers and other stakeholders.

Build and maintain an inclusive and engaged team culture.

  • Report and review service performance to customers.

Work Hours:

Mon ~ Fri   9:00 to 18:00 

One hour’s lunch break each day

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 高等学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Required Skills

Technical Skills

  • L2 On-site and remote support troubleshooting experience
  • 3+ years troubleshooting PC hardware/Software (Windows workstation 10, Office, Basic Back-office software) and Wintel network (Active directory user and PC accounts, GPO, MS Exchange and/or Office 365)
  • 3+ years’ experience working for IT service company or servicing as IT Support for 50+ users company.
  • Good knowledge of network infrastructure, protocols and services.

Management skills

  • 2+ years of experience managing a department or team of 10 or more people
  • Client negotiation experience (contracts, service quality, cost, etc.)
  • Experience in numerical analysis, report creation (monthly and weekly), and proposal writing
  • Team development experience
  • Human Resource Development

Requires Languages:

Japanese: Fluent (JLPT1) ~ Native

English: Business level

Work Hours:

Mon ~ Fri

9:00 to 18:00 , or any other hours suggested by BiOS

One hour’s lunch break each day

勤務地

  • 東京都 23区

労働条件

雇用形態

契約

給与

経験考慮の上、応相談

業種

ITコンサルティング

職種

Job Tags

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