Job Description

Appealing Points:

• Opportunity to gain broad experience by contributing to both Agile development (as a Scrum Master) and IT operations (as an Operation Analyst).
• Work in a global environment, utilizing business-level English and native-level Japanese to collaborate with international stakeholders.
• Autonomy to improve operational and development processes using tools like JIRA, Confluence, and ServiceNow

Responsibilities

Scrum Master

• Plan and host scrum meetings, assist the team plan Sprints, and track the development team’s progress to adjust demand based on the team's workload.
• Facilitate communication between the product owner and the development team, guiding individual team members.
• Develop Windmill Scrum implementation standards and advocate for the use of Scrum concepts.
• Lead the team in using JIRA/Confluence for managing requirements, development progress, and communication.
• Process optimization for Windmill, including establishing rules, JIRA processes and automation, reporting, etc. wherever possible.
• Track the statistical status of the Sprint execution, provide updates to related parties, and optimize periodic review processes.
• Assists the product owner with demand management and prioritization.
• Any other works incidental to above

Operation Analyst

• Incident/Problem Management: Conduct SNOW incident/request reviews, manage incident responses in collaboration with the team members to support solutions and timelines. Track and facilitate Problem until closure, collaborating with Windmill system lead and SME. Facilitate the resolution of critical issues in the absence of the System Lead.
• Operational excellence: Act as interface between external vendor and Windmill project members. Track and facilitate operational events and tasks. Propose and execute streamlining operational process.
• Access and License Management: Support the product owner manage Windmill access and license. Manage Boehringer system access for Windmill project members.
• User announcements and Knowledge Base: Update upcoming events and data issue information on Windmill portal and the Knowledge Base on MyServices for user guidance.
• Any other works incidental to above

Qualification :

• Native-level Japanese and business-level English proficiency, both written and spoken
• Proven experience in IT project management or PMO roles
• Demonstrated ability to work independently and take ownership of tasks
• Strong stakeholder communication and coordination skills

Preferred

• Experience in System Development (e.g., as an Application Developer or Business Analyst)
• Certified or experienced Scrum Master
• Familiarity with Data Analytics platform and tools
• Understanding of Pharmaceutical business processes

Language Skills: Native level Japanese (JLPT N) and Business level English

Holidays & Benefits

• Insurances
• Commuting allowance
• Business trip allowance
• Sports facilities and recreation facilities
• Educational training / Overseas training system (OJT)
• Group life insurance
• Casual clothes allowed (office casual)

Company Description 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 

Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

[Passive smoking measures]

Indoor smoking

Designated smoking area

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