Job Description

Position: Salesforce Administrator

Location: Downtown Toronto (near Union Station) fully on-site

Salary: $100,000-$110,000

Type: Full time permanent + perks (3 weeks of vacation, with increases after 2 and 5 years of service, employer-paid benefits, a pension plan, monthly incentives, team social events)

Job Responsibilities:

• Act as one of the primary administrators for our Salesforce CRM environment.
• Manage all core administrative functions, including user account maintenance, reports and dashboards, workflows, and process automation tools (e.g., Process Builder).
• Troubleshoot and resolve production issues, coordinating with Salesforce Support as needed.
• Develop and maintain documentation, user guides, and training materials for internal support teams.
• Provide ongoing Salesforce platform support and collaborate on system enhancements.
• Prioritize and execute tasks effectively in a dynamic and fast-paced environment.
• Partner with Business Analysts to support end-to-end testing in QA/UAT environments before release.
• Utilize Jira to log, track, and manage Salesforce projects and BAU support requests.
• Stay current with Salesforce releases, new features, and best practices to ensure continuous improvement.

Requirements:

• Certifications: Salesforce Administrator and Advanced Administrator (required).
• Experience: 3–5 years of hands-on Salesforce Administration experience.
• Strong background in Sales Cloud and Service Cloud.
• Proven experience with Salesforce Lightning and Field Service Lightning (FSL).
• Skilled in using data management tools such as Data Loader.
• Experience installing, configuring, and maintaining AppExchange applications.
• Prior development or Apex experience is highly preferred.
• Strong communication, analytical, and problem-solving skills.
• Creative thinker with the ability to approach challenges from different angles.
• Experience managing reports and dashboards for multiple cross-functional teams.
• Familiarity with E-Sign and Nintex for document generation within Salesforce workflows.

INDCAN

MC50576

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