Job Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

First impressions are everything! As a Fairmont Gold Room Attendant with Accor Hotels, you will act as a brand ambassador in creating the essential Toronto experience for each one of our values guests in a luxury boutique setting.

• Consistently offer professional, polished, friendly and engaging service
• Intuitive service culture
• Clean and inspect all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies, evening refresh
• Maintaining a 95% average on monthly audits conducted by Gold Floor Manager
• Ensure the needs of our most valued guests are anticipated and the high level of service is being maintained by the department
• Sign in and out master keys daily which may include using the Key Tracer system
• Utilize REX/HOTSOS according to standard
• Maintain proper usage of cleaning supplies and equipment in accordance with RYH policies and procedures
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow departmental policies, procedures and service standards
• Report necessary maintenance items
• Follow all safety and sanitation policies and procedures
• Assist the Houseperson with maintaining the cleanliness of all areas on the gold floors including closets and corridors
• Openly communicate to all Fairmont Gold colleagues to enhance overall guest experience
• Ensuring that no items are placed in the corridor at any time
• Responsible for Evening Refresh service and ensuring all standards and expectations are met
• May be responsible for placing guest preference items in rooms prior to arrival or upon request through direct conversation with guest
• Other duties as assigned by leaders

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Qualifications

• Previous housekeeping experience is required
• Excellent verbal and written communication
• Strong interpersonal and problem solving abilities
• Proficient in English language
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Has achieved a 90% or higher average on monthly audits
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to work weekends, shift work, holidays

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Ability to push or pull objects up to 50 lbs
• Working above shoulder height is required
• Frequent kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?  

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates. 

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