Job Description

Overview

Join to apply for the Retail Associate/Stocker role at Ross Stores, Inc.

This range is provided by Ross Stores, Inc. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$13.00/hr - $13.50/hr

Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

General Purpose

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The Associate is expected to perform a range of functions in all areas of the Store as business needs require and may be asked to perform additional tasks to achieve Customer service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keeps egress clear and reports unsafe conditions to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers as needed register-trained, helps with merchandise, and answers questions politely and knowledgeably. Greets Customers with eye contact, smiles, and a friendly greeting throughout the store; expresses thanks at each register transaction.
• Provides prompt and efficient responses to Customers and Service calls; resolves issues courteously and with the help of Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks (sweeping, mopping, dusting, wiping, restocking supplies) to maintain a clean store and well-maintained merchandise presentation.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily store upkeep and recovery to ensure neat, clean, and organized presentation per standards.
• Expedites newly received merchandise to the sales floor and merchandises items per monthly presentation guidelines; maintains brand name familiarity within departments to assist Customers.
• Understands Loss Prevention Awareness, MOS policies, and merchandise protection standards.
• Safeguards confidential information, cash, and merchandise; demonstrates integrity and honesty in all interactions.
• Follows all policies concerning cash, checks, credit cards, refunds, voids, and offline procedures with accuracy.
• Demonstrates a sense of urgency to maximize productivity and minimize steps in workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Certain assignments may require other qualifications and skills.
• Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 pounds.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, marital status, and other protected categories.

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