Job Description

Service Delivery Manager

Location: Oakville, ON

Type: Full-time

Overview

A rapidly growing technology company is using AI-powered visual solutions to transform how physical operations are monitored and optimized. They’re seeking a Service Delivery Manager to lead field service coordination and logistics across North America. This is a hands-on, cross-functional role ideal for someone who thrives in dynamic environments and enjoys working at the intersection of customer service, inventory management, and field operations.

As a key operations partner, you’ll work closely with internal teams, external technicians, and clients to ensure seamless hardware deployments, high-quality service delivery, and smooth logistics management.

Key Responsibilities

Inventory & Hardware Oversight

• Manage physical inventory of AI-enabled camera systems and related hardware
• Maintain accurate records in ERP (Odoo) and support ongoing stocktakes
• Oversee packing, assembly, and refurbishment of units to quality standards

Field Service Coordination

• Schedule and coordinate field service technicians for installation and relocation of equipment
• Conduct desktop and on-site reviews of installation locations
• Liaise with clients for approvals and logistical arrangements
• Provide remote support during camera installs and maintenance
• Maintain detailed project records in the CRM (Hubspot)

Logistics & Shipping

• Manage all inbound/outbound shipping, customs clearance, and returns
• Partner with external vendors to ensure timely and efficient service

Operational Support

• Complete vendor forms and assist with tender submissions when required
• Manage SIM card logistics and cellular setup
• Provide cross-time zone support when needed

What They’re Looking For

• Legally eligible to work in Canada
• 2–3 years of experience in customer service, field service, or service delivery
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Tech-savvy (Google Suite, Hubspot experience a bonus)
• Hardware deployment experience is an asset
• Comfortable in a fast-paced, scaling environment

Ideal Traits

• Clear communicator - both written and verbal
• Resourceful and proactive problem-solver
• Detail-oriented but able to move quickly and efficiently
• Comfortable working autonomously with a bias for action

This is a fantastic opportunity for someone who enjoys being at the center of logistics, service delivery, and customer success and wants to make a real impact with a high-growth tech team using AI to modernize real-world operations.

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