Job Description

It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!

About You:

You'll report to the EVP, PMO and own projects from start to finish - turning great ideas into reality. Working closely with teams across the company, you'll be the central hub that connects business needs with technical solutions, helping us build better insurance products that customers actually want to use.

What You'll Do:

Project Leadership

• Create and execute large-scale project plans that deliver results
• Manage project scope, timelines, and budgets to ensure successful outcomes
• Lead initiatives as a change agent and drive organizational improvements

Requirements & Analysis

• Gather and document business requirements for internal and external IT teams
• Ensure technology solutions actually meet defined business needs
• Translate business requirements into clear technical specifications that developers can action
• Analyze and manage requirements for platform enhancements and integrations

Stakeholder Management

• Collaborate with internal IT, software development, BI teams, end users, vendors, and implementation partners
• Identify and understand high-level business needs of clients and stakeholders
• Provide clear, regular project status updates to all stakeholders
• Resolve conflicting requirements diplomatically and effectively

Quality Assurance & Training

• Lead testing and QA efforts for websites and online applications
• Communicate new features, changes, and bug fixes to relevant teams
• Train internal and external teams on system updates and enhancements
• Monitor potential impacts on requirements and technical scope

Technical Expertise

• Serve as a subject matter expert providing technical and application support
• Stay current with new software tools and technologies
• Maintain deep knowledge to support both internal and external customers

What We're Looking For

Education & Experience

• Post-secondary degree in Business Administration, Marketing, Sales, or related field
• 8+ years of Business Analyst experience with proven track record

Core Skills

• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Detail-oriented with exceptional organizational and planning capabilities
• Outstanding time management and multitasking skills
• Ability to stay focused in fast-paced environments
• Professional attitude with collaborative team spirit
• Experience working closely with software development teams
• Advanced proficiency in MS Office, especially Excel
• Quick learner who adapts easily to new technologies

Preferred Qualifications

• Insurance industry background (travel or student insurance preferred)
• Understanding of claims and assistance workflows
• French language skills
• PMP Certification

If you don’t meet every qualification listed, we encourage you to apply. At MSH Americas, we value diverse backgrounds, perspectives, and experiences. We are proud to be an equal opportunity employer committed to fostering an inclusive and supportive environment. If you require reasonable accommodations at any stage of the application process, our Human Resources team is here to support you.

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