Job Description

We are seeking a diligent and detail-oriented individual for the role of Import Operations Customer Service. Responsible for managing the end-to-end customer support process for import operations via sea and/or air-from order placement to final delivery, the role requires prompt and accurate responses, acting as a key professional contact for a diverse range of clients.

Description

Responsible for managing the end-to-end customer support process for import operations via sea and/or air-from order placement to final delivery. The role requires prompt and accurate responses, acting as a key professional contact for a diverse range of clients.

* Manage import operations and ensure compliance with local and international regulations.
* Provide excellent customer service, responding to queries and issues in a timely and professional manner.
* Coordinate with stakeholders including carriers, customs, and clients to ensure smooth operations.
* Prepare necessary documentation for import procedures.
* Identify potential issues and implement preventative measures.

Profile

A successful candidate should possess the following qualifications in order to success in the role:

* Working experience as customer service or operating in Freight Forward company
* Experience handling Import operations
* High business Japanese and English skills (mostly for written communication)

Job Offer

* A supportive and collaborative work environment in the Transport & Distribution industry.
* A well-established company culture that values dedication and teamwork.
* Great opportunities for career progression.
* Partial remote work available

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. A successful candidate should possess the following qualifications in order to success in the role:

・ Working experience as customer service or operating in Freight Forward company
・ Experience handling Import operations
・ High business Japanese and English skills (mostly for written communication)

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