Job Description

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests. Pioneering the art of responsible hospitality, connecting cultures with heartfelt care, we challenge norms, ensuring growth aligned with our commitments. We deliver service that honors diversity and meaningful connections.

Job Description

What You'll be Doing:

• Engage with Guests:  Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others.
• Create Memorable Experiences:  Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations.
• Use Your Creativity:  As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences.
• Infusing our hospitality with creativity and passion, as a Heartist® you’ll be crafting distinctive and enriching experiences
• Support Our Commitments:  Uphold our standards of sustainability and ethical hospitality by embodying our values in every interaction
• Pioneering a new and innovative approach to   hospitality

What's In It for You:

• Going beyond service standards and traditional employee value propositions, we provide personalized attention, welcoming atmospheres, and proactive wellbeing initiatives
• $21.13 hourly, which includes a $1.50 hourly premium for French language skills
• $19.63 hourly for English only
• Earn an additional $1.00 per hour shift premium for hours worked after midnight
• 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training , and a schedule that includes occasional weekends off, ensuring work-life balance
• Remote Work Flexibility: Enjoy the convenience of working from home after completing 4 weeks of fully paid personalized onsite training in Moncton in a small group setting
• Comprehensive Benefits: Medical and Dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
• Annual wellness subsidy of $300to invest in your well-being
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world
• Work in an environment that prioritizes genuine care

Qualifications

What You Need to Be Successful: 

• Professional level fluency in English is required.
• Professional-level fluency in French is an asset.
• Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre is required, combined with a passion for helping others.
• Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth, efficient service

Availability, Location and Internet:  

• Must be  currently legally able to work full time in Canada
• Must be able to work from  5:30pm to 2:00am  or 6:30pm to 03:00am  (your choice), including weekends and holidays, with some rotating weekends off
• This is a  full-time, permanent career opportunity ; part-time or student summer-only positions not available
• This is a  remote (work from home) role; you must reside in and be working from  NB, NS, or PEI
• Must attend 4 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
• Must have a suitable home workspace, and a high-speed, direct internet connection

Additional Information

Your Team:  You’ll be joining a diverse, multicultural, and welcoming group of well-travelled professionals who are passionate about what they do every day. Fostering meaningful connections and inclusivity, we celebrate diverse cultures, creating an environment where everyone can be themselves. We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.
Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, awareness raising, and fostering exemplary behaviors among both Guests and Partners.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. 

How to Apply:  Hospitality is a work of heart | Accor   Use Keyword: Moncton

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Hospitality is a work of heart!

Job Tags

Hourly pay, Permanent employment, Full time, Part time, Summer work, Casual work, Remote work, Work from home, Shift work, Night shift,

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