Job Description

We encourage all applicants to kindly read the job description fully and to answer the screening questions truthfully.

Position Overview

As an Intermediate IT Support Specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and resolving IT issues, maintaining hardware and software systems, and ensuring the smooth operation of our clients' IT environments.

This is a full-time in-person position based out of our Calgary office and offers the opportunity to work with cutting-edge technologies and collaborate with a talented team of IT professionals.

Key responsibilities

• Provide on-site and remote technical support and troubleshooting for hardware and software issues across various operating systems, including Windows, MacOS, and Linux.
• Manage NOC inquiries, prioritizing customer service and effective communication.
• Assist in the installation, configuration, and deployment of software, hardware, and network systems.
• Ensure IT systems comply with security protocols, data privacy regulations, and organizational policies.
• Collaborate with IT leadership on infrastructure upgrades, migrations, and improvement projects.
• Maintain documentation of support activities and contribute to continuous improvement initiatives.

Requirements

• Post-Secondary School Diploma/Community College in Computer Technology or equivalent experience
• 5-10 years of experience in the IT field
• Outstanding Customer Service
• Strong troubleshooting skills
• Relevant experience with ticketing systems
• In depth knowledge of current IT Technologies and solutions
• Proficiency in Windows, MacOS, and Linux operating systems
• Experience with cloud platforms such as AWS, Azure, and Google Workspace
• Proven experience with virtualization technologies (e.g., VMware, Hyper-V)
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs)
• Certifications: CompTIA A+, Network+, or equivalent certifications are a plus
• Experience on Servers, Printers, and Hardware Support is required
• Exceptional oral and written communication skills
• Ability to work well independently and in a team environment
• Ability to work after hours when required is a must
• Ability to travel within Canada for up to a full week once month is a must
• Must be able to procure and operate a rental vehicle
• Clear criminal record

About Us

With 28 years of experience in the industry serving local and international businesses in different fields, we have developed successful relationships while delivering the highest professional technical services to help our clients keep pace with today’s ever-changing IT world.

Our expertise includes Oil & Gas, Financial, Health Care, Government, Real Estate, Dentistry, Hospitality, Education, Marketing, Legal, Agricultural, Arts, Sports and much more. We are dedicated to empowering businesses with innovative IT solutions.

At Edgetech Computing, our Team is our greatest asset and the most important part of our business. Our dedication to our clients is reflected in our commitment to providing the highest levels of service.

We thank all the applicants for their interest in becoming part of Edgetech Computing, however, only those who meet the criteria will be contacted for an interview. This position is not eligible for relocation assistance.

 Please note:   Applicants may be required to undergo a knowledge test and a comprehensive background check and must be able to provide previous job-performance references as part of the recruiting, hiring and onboarding processes.

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