Job Description

Summary

Northern Vision Development (NVD) is seeking a Housekeeping Supervisor to join the team at the first Hyatt hotel north of 60, located in the heart of Whitehorse, Yukon Territory. This brand-new 115-room property offers a unique opportunity for a hands-on leader who is passionate about service excellence, team development, and setting the standard for Hyatt hospitality in Canada’s north.

What Does Your Success Look Like?

• Guests experience exceptional comfort and cleanliness, leading to positive reviews and repeat visits.
• Housekeeping operations run smoothly each day through clear task planning and purposeful coordination.
• Your team is motivated and high-performing, supported by your on-the-floor leadership.
• Rooms are cleaned thoroughly and on time, so quality is never compromised.
• Cross-department coordination is seamless, allowing for prompt responses to guest needs, maintenance issues, and operational changes.
• Inventory is well-managed, so the team always has what it needs, without excess waste or shortage.
• Workplace health and safety standards are upheld, creating a secure environment for both staff and guests.
• You model flexibility and accountability, staying until rooms are complete and supporting your team during peak periods or challenges.

What You Bring To The Role

• Leadership experience in a hotel environment, including a background in housekeeping.
• Quality Focus – a strong eye for detail and commitment to cleanliness, consistency, and guest-ready standards.
• Communication Skills – clear, respectful communication with staff and guests.
• Operational Awareness – ability to plan and adjust daily work based on hotel occupancy and guest needs.
• Leadership – ability to motivate, support, and hold a team accountable in a hands-on, fast-paced environment.
• Guest Service Mindset – a positive, welcoming attitude and a commitment to delivering outstanding guest service.
• Problem Solving - ability to stay calm under pressure, think critically, and resolve issues while preserving a friendly demeanor.
• Excellent time management and organizational skills.

What You’ll Love About Working Here

This role is a chance to take ownership, lead a close-knit team, and help shape a guest experience that’s remembered for all the right reasons. If you enjoy rolling up your sleeves, solving challenges in real-time, and seeing your team thrive, you’ll find purpose here every day. We offer:

• Extended health care including dental coverage and vision care
• Discounts at Hyatt properties worldwide and across NVD affiliated hotels
• Paid vacation time
• Training and development opportunities
• Life insurance
• Staff accommodation at a reduced rate may be available
• Staff meals
• Language classes
  

Job Requirements: Must be flexible with hours and able to stay until the housekeeping team finishes the daily room assignments, ability to frequently lift up to 25lbs.

Conditions of Employment: WHMIS, First Aid (can be obtained after hire).

About NVD: We are a local, majority First Nation-owned company committed to creating lasting prosperity for both our investors and the Yukon communities where we operate. With a long-term focus on hospitality, real estate, and community-driven projects, we’re proud to build meaningful partnerships and deliver operational excellence. Joining our team means becoming part of a diverse, local organization that reflects the unique spirit of the Yukon.

Drive | Rigour | Kindness | Adaptability | Customer Care | Strategic Mindset | Partnership & Community

Job Tags

Long term contract, Full time, Local area, Worldwide, Flexible hours,

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