Job Description
Home Care Office Assistant Location Calgary :
About Us: Concierge Care Calgary is dedicated to providing high-quality, personalized home care services. We are looking for a friendly, organized, and dedicated individual to join our team as a Home Care Office Assistant.
Key Responsibilities:
- Provide a friendly and approachable image as the first point of contact.
- Demonstrate excellent client service skills.
- Exceptional organizational skills with the ability to handle multiple tasks and priorities.
- Conduct all business calls and interactions with proficiency, accuracy, and in a professional manner.
- Provide prompt responses to clients or client referral sources regarding changes in scheduling, staff availability, problems, cancellations, notifications, etc.
- Interact with Care Managers, upper management, and all clinical staff in a professional, courteous manner.
- Perform all scheduling functions and document all necessary items.
- Review and manage all client status changes.
- Possess knowledge about home care and be able to advise clients and employees when necessary.
- Participate in employee orientation and continually work through issues with field staff.
- Fill every possible case referred by contracting agencies and referral sources in a timely fashion.
- Possess knowledge about ethical/moral standards, client rights to privacy, and issues of confidentiality.
- Address issues of paperwork, adherence to scheduling, and personnel problems directly with staff.
- Multitask at a high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, and conducting new hire orientations.
- Demonstrate networking skills and the ability to attract clients and referral sources in a legitimate, professional manner.
- Possess advanced writing skills required to compose incident reports, memos, and other written assignments when necessary.
- Require intense attention and concentration, with good visual, verbal, and hearing skills.
- Possess flexibility and the ability to deal with a wide range of personality types and ages.
- Attend events such as job fairs and community events to promote the organization in the community.
- Be on a weekend call at least twice a month.
- Wear different hats and perform office duties as scheduled by the Office Manager.
- Assist with the coordination of special events.
Requirements:
- Experience in home care, specifically as a caregiver or scheduling coordinator, preferred.
- Proficiency in scheduling software, Microsoft Word, Microsoft Excel, Internet, Email, and Microsoft Windows operations.
- Medical Office Assistant experience is an asset.
- Ability to work independently and in a team setting.
- Exceptional customer service and interpersonal skills.
- Strong critical thinking, organizational, and time management skills.
- Effective problem-solving skills.
- Ability to work under pressure and complete light administrative tasks as needed.
- Take and follow directions well with the ability to work autonomously.
How to Apply: If you meet the above requirements and are passionate about providing excellent home care services, we would love to hear from you. Please submit your resume and cover letter to hr@conciergecarecalgary.com.
Join our team and make a difference in the lives of those we serve!
Job Type: Part-time
Pay: $20.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Day shift
- On call
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Job Tags
Hourly pay, Work at office, Weekend work, Day shift,