Job Description

We are seeking a Hotel General Manager to lead the operations of a well-established, 100-room limited-service property. This is an excellent opportunity for an experienced hospitality leader who brings not only operational know-how but also a deep commitment to exceptional guest service and team development. This limited-service hotel is part of a recognized global brand and is known for delivering consistent quality, comfortable accommodations, and welcoming service. With approximately 100 rooms and a dedicated team, the hotel caters to both business and leisure travellers seeking dependable and efficient service. The General Manager will oversee all aspects of the hotel’s operations, including front office, housekeeping, maintenance, revenue management, and team leadership. This role requires a hands-on, service-driven leader who thrives in a fast-paced environment and can inspire a team to consistently exceed guest expectations.

Description

• Lead day-to-day hotel operations with a focus on service quality, team engagement, and operational efficiency
• Ensure financial targets are met through effective budgeting, forecasting, and cost control
• Foster a welcoming, guest-centric culture across all departments
• Recruit, train, and develop team members, ensuring alignment with brand and service standards
• Maintain compliance with all health, safety, and brand-related standards and audits
• Act as a liaison with brand representatives to ensure alignment with Hilton brand expectations (if applicable)
• Handle guest concerns and feedback with professionalism and compassion
• Champion a flexible and solutions-focused workplace culture

Requirements

• Hilton brand experience strongly preferred (Hampton, Hilton Garden Inn, Home2 Suites, etc.)
• Minimum 3-5 years of hotel leadership experience; previous General Manager or Assistant General Manager role required
• Strong financial acumen and experience managing P&L and KPIs
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to lead by example with honesty, integrity, and adaptability
• Customer-service driven, with a track record of achieving high guest satisfaction scores

Corporate Culture

• Competitive salary with performance-based incentives
• A collaborative and supportive work culture
• Opportunities for continued growth within a reputable brand family
• The chance to make a measurable impact in a people-focused environment

Contact Katelyn Querin at katelyn.querin@jrossrecruiters.com or submit your resume in confidence below.

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