Job Description

Client Company Overview

Our client is a leading international freight forwarding and logistics service provider headquartered in Hong Kong, with a strong global presence across North and South America, Europe, and Asia Pacific .

Our integrated solutions include international ocean and air freight , courier and express delivery , premium and e-commerce logistics , and other value-added supply chain services , connecting North America and Europe with Asia through reliable, innovative, and efficient operations.

In Canada, our first branch was established in the 1980s , and we now operate offices in Montreal, Toronto, and Vancouver . As Canada continues to expand its global trade relations through new free trade agreements, our Canadian team is positioned for significant growth.

We offer competitive compensation , a comprehensive benefits package , and—most importantly—a supportive, multicultural working environment with excellent opportunities for international career development .

Position: Logistics Operations & Customer Service Coordinator

Key Responsibilities

A. Customer Service / Operations (Logistics Projects)

• Support and monitor the day-to-day execution and quality control of logistics projects across multiple locations in Canada (not limited to Toronto).
• Serve as a key point of contact for customers, handling daily communications, feedback, and service updates to ensure high performance and customer satisfaction.
• Build and maintain strong working relationships with all internal and external partners, including customers, subcontractors, 3PLs, warehouse operators, and trucking companies .
• Collaborate with the Head Office IT team and local IT contractors to monitor and maintain the accuracy of logistics and operational data.
• Prepare and maintain internal and external operational reports as directed by the Business Operations Manager .

B. Sales Support

• Act as indoor sales support , coordinating with both internal and external stakeholders for ongoing business development in logistics and international freight.
• Assist in preparing quotations and pricing proposals under the guidance of the Business Operations Manager.
• Stay informed of market trends and updates in the logistics and international freight sectors within Canada and globally.

C. Other Duties

• Participate in and complete ad hoc projects or assignments as delegated by the Business Operations Manager.

Qualifications and Skills

• 2–3 years of experience in logistics, freight forwarding, or a 3PL/warehouse environment (hands-on operational experience required).
• Strong communication and listening skills (both written and verbal).
• Proficient in negotiation and conflict resolution .
• Excellent customer service orientation , with the ability to anticipate client needs and proactively escalate issues when necessary.
• High degree of integrity, professionalism, and work ethic .
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Fluent in English ; proficiency in French or Chinese is an asset but not mandatory.

Employment Details

Job Type: Full-time, Permanent

Work Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m.

Work Location: Toronto, ON (with possible coordination across other Canadian locations)

Compensation and Benefits

• Competitive salary package
• Casual dress policy
• Dental and extended health care
• Vision care
• Life insurance coverage

Equal Opportunity Statement

We are an equal opportunity employer committed to building a diverse and inclusive workforce .

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