Job Description

A Food and Beverage Attendant affects every Guest experience with ours restaurants bars room service banquets and in-hotel cafes. We always deliver an experience that will exceed our Guests food beverage and culinary expectations.

As a Food and Beverage Attendant you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants bars banquets facilities in-hotel cafes and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner including but not limited to serving as a barista or cocktail attendant/bartender if required
• Understand menu content any menu changes and promotional activities
• Keep your service area clean tidy and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer Guest queries in a polite and helpful manner

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Friendly positive energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible reliable and responsive to a range of work situations
• Prepared to manage a variety of customer types inquiries and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experience

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

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