Field Services Engineer Job at Mastech Digital, Woburn, MA

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  • Mastech Digital
  • Woburn, MA

Job Description

Job Description

Position: Field Service Engineer – Thermal Cooling Systems

Our client is hiring a Field Service Engineer to support, troubleshoot, and repair thermal cooling systems across customer sites. This role involves hands-on technical work, remote support, and customer interaction.

Key Responsibilities:

  • Diagnose and resolve issues on-site and via phone
  • Coordinate equipment returns and handle RMA processes
  • Maintain service records in the database
  • Offer after-hours phone support on rotation
  • Provide feedback to internal design and quality teams
  • Keep technical documentation updated

Requirements:

  • HVAC/R or Electronics certification; EPA Universal Certification required
  • 5+ years in field service; 3+ years of customer-facing/project work
  • Experience with CDUs and liquid cooling systems
  • Strong skills in mechanical and electrical troubleshooting
  • Familiarity with PLC systems and communication protocols (RS485, Ethernet, etc.)
  • Ability to travel regionally and occasionally across North America

Preferred:

  • Bachelor’s degree in Engineering or related field

Job Tags

Remote work,

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