Field Services Engineer Job at Mastech Digital, Woburn, MA

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  • Mastech Digital
  • Woburn, MA

Job Description

Our client seeks a Field Service Engineer to support service and repair of thermal cooling systems. This customer-facing role involves in-person and phone-based troubleshooting, equipment return coordination, and technical documentation.

Key Responsibilities:

  • Provide remote and on-site troubleshooting for customers and third-party service providers
  • Maintain detailed service records and manage RMA processes
  • Offer after-hours tech support on a rotational basis
  • Contribute feedback to design, quality, and manufacturing teams
  • Maintain technical documentation

Requirements:

  • Trade School Certification in HVAC/R or Electronic Technology
  • EPA Universal Certification
  • 5+ years field service experience; 3+ years customer/project interface
  • Strong mechanical/electro-mechanical troubleshooting skills
  • Experience with Cooling Distribution Units (CDUs) and liquid cooling technologies
  • Understanding of customer specs to drive tailored solutions
  • Familiarity with PLCs and interfacing (RS485, Ethernet)
  • Self-motivated, team-oriented, and able to multi-task

Preferred:

  • Bachelor’s in Engineering or related technical field
  • Willingness to travel regionally and occasionally across North America

Job Tags

Remote work,

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