Job Description

Job Title: FBO Supervisor

Location: Montreal, Quebec

Salary: Competitive and dependent on experience

Job Type: Permanent

Benefits: RRSP matching, health, vision, and dental plans, paid vacation days, paid sick/personal days, employee referral program, service award.

TARCG is currently seeking an FBO Supervisor to work with our client based in Montreal, Quebec. The successful candidate will have 5-7 years of experience at either an FBO or commercial ramp and have a proven track record in leading a team.

Responsibilities:

• Manage the daily operational activities on the ramp and adjacent aprons ensuring safe, efficient, on-time, customer-focused arrivals and departures.
• Work closely with the FBO team and crews ensuring that the customer service needs are met while promoting two-way communications.
• Support the management of the customer interface; resolve concerns from the staff, crew, and/or customer issues within the level of delegated authority.
• Ensure adherence to world fuel services standards related to the safe operation and maintenance of fuel trucks and fuel farm (if applicable). Responsible for all fuel ordering and inventory.
• Ensure that the crew is prepared and fully trained for winter operations. If support is required, identify support needs immediately (prior to season start)
• Develop a full understanding of the maintenance departments’ general operations in the interest of maintaining effective relationships.

Requirements:

• Embodies professionalism, discretion, and exhibits tact during communications/situations.
• Superior customer service and interpersonal / relationship skills.
• Strong supervisory skills, including the ability to motivate, train, and retain.
• Positive and collaborative attitude.
• Excellent problem-solving and decision-making skills.
• High safety orientation as well as experience with SMS/safety management processes.
• Strong computer skills and understanding/knowledge of software related to the function.
• Flexible to work hours, including evenings and weekends, and be on call as required to meet the needs of the operation.
• Track record as someone who works well under pressure.
• Post-secondary education is considered an asset.

If you meet the above requirements and would like to be considered for this role, please send your updated resume to Ross Maclean-Bryant at ross@tarcg.com

TARCG is acting as an employment business in relation to this vacancy. By applying to this advert, you give consent to TARCG holding & processing your personal data for the purpose of work finding services. TARCG is The Aviation Recruitment & Consulting Group.

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