Job Description

Join Optum, a global organization dedicated to improving health outcomes through innovative technology. By being part of our team, you will directly contribute to helping millions live healthier lives. Our culture values inclusion, offers talented peers, comprehensive benefits, and numerous opportunities for career development. Come make a real impact on the communities we serve as we advance health optimization worldwide.

As an Entry-Level Patient Care Coordinator/Medical Receptionist , you will report to the Center Administrator and play a key role in ensuring smooth front desk operations. This includes scheduling appointments, registering patients, handling cashiering tasks, answering incoming calls, and performing other essential clerical functions.

Schedule: Monday to Friday, 8 AM - 5 PM

Location: Onsite - 4759 US Highway 19, New Port Richey, FL 34652

Your Primary Responsibilities Will Include:

• Delivering exceptional customer service, demonstrating care and commitment to each internal and external customer.
• Representing the company professionally by adhering to all policies and procedures.
• Safeguarding and managing patients' protected health information (PHI) in compliance with HIPAA standards.
• Efficiently managing front desk tasks: answering calls, greeting patients, scheduling appointments, processing daily collections, and addressing inquiries.
• Receiving and handling incoming calls with courtesy and promptness.
• Executing clerical duties as instructed.
• Assisting in maintaining office supplies and fulfilling business office reports.
• Working on daily reports such as incomplete encounters and No Show reports according to office procedures.
• Performing additional related duties as assigned.

In this role, you will receive recognition and rewards for outstanding performance, along with clear guidance on success and opportunities for advancement.

Required Qualifications:

• High School Diploma/GED (or higher).
• Minimum of 1 year of customer service experience.
• Intermediate proficiency in MS Word, Excel, and Outlook.
• Excellent telephone etiquette.
• Ability to multitask effectively in a fast-paced environment.
• Fluency in reading, writing, and speaking English.
• Consistent punctuality and reliable attendance.

Preferred Qualifications:

• Previous experience in a medical office.
• Familiarity with medical coding.

Knowledge, Skills, and Abilities:

• Excellent verbal communication skills and the ability to interact with patients and colleagues in a professional and courteous manner.
• Ability to follow instructions and work independently.
• Strong clerical skills, including typing and filing.
• Basic understanding of business office operations and bookkeeping principles.
• Knowledge of HIPAA regulations.

Your pay will be competitive, based on factors like local labor markets and your experience. We offer comprehensive benefits including health benefits, incentive and recognition programs, stock purchase options, and a 401k contribution plan. The hourly pay for this position ranges from $16.00 to $27.69 for full-time employment, in compliance with local minimum wage laws.

At UnitedHealth Group, our mission is to support healthier lives and improve health systems. We are committed to addressing barriers to health, especially for marginalized communities. We advocate for equitable care and strive to improve health outcomes as a priority.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will be considered without regard to race, national origin, religion, age, gender, sexual orientation, gender identity, disability, or protected veteran status.

Please note that UnitedHealth Group maintains a drug-free workplace, and candidates must pass a drug test prior to employment.

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