Desktop Support Technician Job at Radiant Digital, Providence, RI

NkF2S1ZXc0FKQ3A4ajRUbndCUG4yc3JWVmc9PQ==
  • Radiant Digital
  • Providence, RI

Job Description

Position: Desktop Support Technician

Duration: 06 Months

Location: Providence, RI

Duties and responsibilities include but are not limited to:

  • Troubleshoot and implement fixes and workarounds for PC’s, laptops, and other mobile devices.
  • Provides a high level of customer service and support as it relates to responding to help desk requests.
  • Create, change, and delete user accounts per request.
  • Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
  • Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
  • Troubleshoot and deliver solutions to common hardware/software problems.
  • Create, deploy, and maintain PC images and Software Distribution packages.
  • Maintaining, configuring, and monitoring cloud and locally based software.
  • Perform archiving of user’s data and email.
  • Maintains and reports on inventory and support schedules.
  • Must be available for on-call and after-hours responsibilities.

Hardware

Desktop and Laptop Computers, surfaces, and other devices.

Printers, Scanners and Monitors

Software

Microsoft Office 365

Proprietary software solutions

Internet Browsers (IE, Firefox, and Chrome)

Productivity Tools (Adobe Acrobat DC, Acrobat Reader)

Econotel IP Telephone system

OS Supported (Windows 10, Windows 11)

Qualifications:

Work experience equivalent to or Degree in Computer Science preferred.

Current Network and Operating System Certifications strongly preferred.

Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities.

Proficiency in computer use, troubleshooting and problem solving are required.

Job Tags

Work experience placement, Work at office, Remote work,

Similar Jobs

Water City Blaze

Junior Customer Service Assistant Job at Water City Blaze

 ...Job Description Job Description Junior Customer Service Assistant Tampa, FL Industry: Sales & Marketing | Face-to-Face Role | Entry Level Are you great with people and looking for a role where your personality and communication skills are valued? Were hiring... 

STG Logistics (Formally XPO)

Owner Operator Wanted - Home Nightly! Job at STG Logistics (Formally XPO)

 ...Description STG is now contracting with quality independent owner-operators for drayage service at key rail ramps and ports throughout...  ...valued owner-operator fleet in the industry. Not every trucking job is the same. Join STG for the career you want, with the... 

The Arc of Ocean County

Part-Time Direct Support Professional - Weekends and Nights Job at The Arc of Ocean County

 ...disabilities in Ocean County. We offer flexible schedule times and overtime availability! Currently hiring for weekend availability for positions for the following...  ...Opportunities, Referral Bonus Program Paid Time Off, Holiday Pay, Paid on the Job Training Various Other... 

Cella

Marketing Project Coordinator Job at Cella

We are seeking a Marketing Project Coordinator to join our client's team to establish and execute omni-channel marketing initiatives for a loyalty program, focusing on creating a consistent and optimized customer journey. This role is instrumental in ensuring a seamless...

Simpson Thacher & Bartlett

Special Events Manager Job at Simpson Thacher & Bartlett

Special Events Manager Location Hybrid work in Washington, DC : Job Summary & Objectives The Marketing and Events Manager is responsible...  ...a focus on regional events, of all sizes and formats, from planning and development to execution and post-event follow-up, working...