Job Description

Networking Professional (DNS, DHCP and IPAM (DDI) – Technical Account Lead

Location

Work from Home Opportunity CANADA

Summary

PCN is seeking a Networking Professional specializing in DNS, DHCP and IPAM (DDI). Ideal candidate will have experience supporting, maintaining, troubleshooting, upgrading/patching, and delivering day-to-day operational changes-as well as project-based work for DDI infrastructure deployed globally on one or more of the leading DDI OEM platforms (BlueCat, Infoblox, or VitalQIP) .

The Networking Professional will support the Incident Management process by providing technical expertise during DDI related incidents as well as technical issues affecting technology eco-system partners.

Responsibilities

• Configure & troubleshoot of DNS & DHCP services.
• Monitor ticket queues and implement of Business as Usual (BaU) customer requests.
• Test and Implement upgrades and patches for DDI infrastructure.
• Provide technical information and leadership in support of managed services customers.
• Document support activities in service management platform.
• Develop and maintain account specific documentation.
• Provide account and platform specific training to team members.
• Monitor incident alerts; notify, investigate and troubleshoot issues.
• Lead and/or engage in service restoration and root cause analysis Activities as required.
• Identify opportunities for internal process enhancement.
• Support continuous improvement initiatives.
• Identify opportunities for automating repetitive tasks.
• Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.
• Support team as account specific SME for escalations, including out of hours.
• Interact with vendors to identify and resolve product defects and issues.
• Document support activities in service management platform.

Requirements

• (5) Five+ years network and DDI experience
• Experience with Active Directory
• Experience with Linux based OS
• Excellent communication skills – written and verbal
• Cisco CCNA or CCNP Certification a plus
• Ability to work with both current and future clients
• Experience with ISC BIND & DHCP
• Experience with MS DNS & DHCP
• Major DDI OEM technical certification
• Experience with Perl and Shell scripting a plus
• Experience with ticketing systems and workflows

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