Job Description

Customer Service Specialist

Ontario (Remote)

$55,000- $65,000 +benefits

Our client is seeking a Customer Service & Billing Specialist to support a growing training organization. In this role, you'll be the first point of contact for customer inquiries while also playing a key role in supporting billing and invoicing operations.

Approximately 70% of your time will focus on customer service—helping clients navigate the training experience, resolving issues, and providing timely, professional support. The remaining 30% will involve billing and financial support, including invoice management, payment reconciliation, and process coordination with the finance team.

Key Responsibilities:

Customer Support (70%)

• Serve as the primary contact for inbound customer questions via phone, email, or support ticket
• Provide guidance to customers throughout the training process
• Troubleshoot issues and ensure timely resolution with a focus on customer satisfaction
• Collaborate with internal teams (Sales, Account Management, Technical Support) to support onboarding and ongoing client needs
• Maintain accurate and up-to-date records of all customer interactions

Billing & Invoicing Support (30%)

• Assist with creating and sending customer invoices
• Reconcile payments and resolve discrepancies
• Support month-end billing processes and documentation
• Work closely with the finance team to maintain data accuracy and improve billing workflows
• Help manage financial systems and tools (e.g., QuickBooks Online)

Requirements:

• 3+ years of customer service or support experience, preferably in a training, SaaS, or tech-enabled environment
• Experience with invoicing, billing, or payment reconciliation
• Proficiency with customer support systems and basic financial tools (QuickBooks Online or similar platforms preferred)
• Excellent communication skills, both verbal and written
• Strong attention to detail with the ability to manage multiple tasks and deadlines
• A proactive, problem-solving mindset—comfortable taking initiative and improving processes
• Ability to work cross-functionally in a collaborative environment
• Familiarity with learning management systems (LMS) or billing automation tools is a plus

Preferred Skills

• Experience in a remote or distributed team environment
• Comfort handling inbound support calls
• High degree of professionalism and customer empathy
• Strong organizational and documentation habits

If you are interested in learning more about this opportunity, please apply now. Unfortunately, due to the high volume of applicants, only those selected for an interview will be contacted.

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