Job Description

Job Details

Description

Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.

Are you a fan of music, sports and festivals of all kinds? Join our team of Customer Service Representatives, Events (Groupe CH) , and help us provide unforgettable experiences to culture and sports fans by meeting their needs with courtesy, efficiency and passion. This position offers the possibility of working remotely.

What we have to offer:

• Hourly wage of $18.50, including a $1 bilingual bonus;
• Hourly bonus for weekend work;
• Benefits package after six months: travel, life and medical insurance; enhanced RRSP participation; preferential pricing on insurance;
• Fully paid training at our Laval office;
• An excellent post-training support plan during your in-office work phase at the Laval site;
• After successfully completing your in-office work phase, possibility to work from home, quality and security conditions being met;

Responsibilities:

• Respond in a timely manner to phone and email inquiries, with courtesy and empathy.
• Assist clients with their plan and ticket needs: purchasing, accessing, transferring, cancelling, upgrading, etc.
• Provide information about events on demand: location, parking, catering, accessibility, etc.

Qualifications:

• Fluently  bilingual  (English and French): you will need to interact with French and English-speaking people in Canada and will need to answer approximatively 50% of your calls in English.
• Knowledge of Spanish is an asset.
• Eligibility criteria:

• Available to work 35 to 40 hours in the following time slots:

• Monday to Friday, 10:00 am to 5:00 pm;
• On occasion, weekends from 12:00 pm to 8:00 pm;
• Flexibility is appreciated as needs can vary according to the events calendar;

• Capacity to work from the NQX Laval center when necessary;
• For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;

• A keen interest in cultural and sporting events and an ability to communicate your passion;
• You must be friendly, customer-oriented and committed to quality standards;
• Experience in an in-person or telephone ticketing service is an asset;
• You must be comfortable with smartphones and computers so you can assist customers.

Training start date: August 11th, 2025

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

  Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

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