Job Description
Job Description
Position Overview
Ultimate Staffing Services is seeking a dedicated and skilled Collections Specialist to join a client's team in Texas. This role is crucial in managing a designated portfolio of accounts to recover outstanding balances. The position requires a blend of excellent communication, problem-solving, and negotiation skills to successfully manage collections activities.
Day Shift 8-5 pm Monday through Friday and Night Shift Monday through Thursday Noon to 9:00 pm and Friday 8 am- 5pm
Responsibilities - Proactive Account Management: Responsible for a portfolio of accounts, organizing, prioritizing, and strategically managing outreach to maximize recovery.
- Customer-Centric Communication: Contact debtors via phone and other communication channels to discuss their accounts, negotiate payment solutions, and resolve outstanding debt professionally and empathetically.
- Negotiation and Problem-Solving: Negotiate payment plans, settlements, or alternative solutions while adhering to company policies and legal regulations.
- Documentation and Reporting: Maintain accurate and detailed records using the company database, logging all communication, updating account statuses, and documenting all actions taken to ensure a clear audit trail.
- Compliance and Regulation: Follow all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA, HIPAA, etc.), to conduct collection activities legally and ethically.
Qualifications - Experience:
- Minimum of 1 year of experience in a call center environment.
- Previous experience in collections, credit, or a related field is highly preferred.
- Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys, etc.) preferred.
- Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred.
- Technical Skills:
- Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
- Ability to navigate multiple software applications simultaneously.
- Soft Skills:
- Excellent communication skills, both verbal and written.
- Strong negotiation and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- High level of attention to detail and accuracy.
- Languages:
- Bilingual or multi-lingual skills are highly desirable.
Required Work Hours Monday through Friday, first shift.
Benefits Competitive pay with a range of $19.50 to $20.50 per hour.
Additional Details The position requires a high school diploma. The role offers a supportive environment where the Collections Specialist can contribute to the success of the team.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -022024-359705
Job Tags
Hourly pay, Work at office, Local area, Day shift, Monday to Friday, Monday to Thursday,