Job Description

JOB DESCRIPTION

Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment. Responsibilities and Duties Professionally and promptly handle inbound and outbound calls. Manage assigned files with accurate and timely processing of information. Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele. Accurately input detailed information into call logs and/or files. Complete timely follow-up calls to meet deadlines. Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames. Enter clear, concise, and professional notes into the system for all files. Maintain consistent and timely email communication with internal and external customers to resolve concerns and ensure task completion. Complete all assigned tasks within the designated shift. Maintain an organized workspace conducive to departmental success.

REQUIRED SKILLS AND EXPERIENCE

Bilingual in English and French Basic computer skills. Proficiency in Microsoft Office, especially Excel. Strong time management and organizational skills. Ability to work independently and as part of a team. Clear and professional communication skills. Ability to communicate effectively with customers. High School Diploma or GED (Associate or Bachelor’s degree preferred) OR 3–5 years of equivalent work experience.

NICE TO HAVE SKILLS AND EXPERIENCE

Previous customer service or call center experience.

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