With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions of travellers who stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Bell Attendant organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival during the stay through to departure in line with Hilton and hotel policies and procedures.
What will I be doing
As the Bell Attendant you will be responsible for performing the following tasks to the highest standards:
Positively deal with and learn from customers complaints and comments with follow-up and feedback to the Front Office Manager.
Make sure all customer requests and queries are responded to promptly and effectively adhering to Hilton brand standards.
Ensure that the concierge team escorts guests to their rooms hotel facilities and room features are explained and luggage is delivered in a prompt manner.
Follow-up with all guests to ensure satisfaction with problem resolution (service recovery).
Ensure that all guests are offered help to make arrangements for transportation and that they are invited back and bid farewell.
Manage the storage and organization of guests luggage in a safe and secure organized and systemized way.
Adhere to the hotels security and emergency policies and procedures.
ベルアテンダントはヒルトンとホテルのポリシーと手順に沿ってご到着からご滞在中ご出発までお客様お一人おひとりが思い出に残るご滞在を体験していただけるようコンシェルジュサービスを企画調整します
What will I be doing
ベルアテンダントとして以下の業務を最高水準で遂行する責任があります
- お客様からの苦情やコメントに積極的に対応しそこから学びフロントオフィスマネージャーにフォローアップとフィードバックを行う
- ヒルトンブランドの基準を守りお客様のご要望やお問い合わせに迅速かつ効果的に対応する
- コンシェルジュチームがお客様を客室までご案内しホテルの施設や客室の特徴を説明し手荷物を迅速にお届けする
- すべてのゲストにフォローアップを行い問題解決サービスリカバリーに満足していただけるようにする
- すべてのゲストに送迎の手配を手伝いお帰りのお誘いとお見送りをする
- ゲストの手荷物の保管と整理を安全かつ確実に組織的かつ体系的に行う
- ホテルのセキュリティおよび緊急時のポリシーと手順を遵守する
What are we looking for
A Bell Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Maintain high customer service focus by approaching your job with the customers always in mind.
Have a positive impact taking personal responsibility and initiative to resolve issues always clearly communicating with both customers and colleagues.
Motivated and committed approaching all tasks with enthusiasm seizing opportunities to learn new skills or knowledge in order to improve personal performance.
Be flexible respond quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
Strong sense of responsibility and self-motivation.
Patient and responsible to solve all problems.
Able to maintain excellent relations with team members.
Able to work under great physical and mental pressures.
Understand basic spoken English to meet business needs.
What are we looking for
ヒルトンブランドのベルアテンダントは常にお客様のために働き他のチームメンバーと協力します
この職務を成功させるには次のような態度行動スキル価値観を維持する必要があります
- 高い顧客満足度を維持する
- 積極的な影響力を持ち自ら責任とイニシアチブを取って問題を解決し常に顧客や同僚と明確にコミュニケーションを取る
- やる気と責任感を持ちすべての業務に熱意を持って取り組み個人のパフォーマンスを向上させるために新しいスキルや知識を学ぶ機会をつかむこと
- 柔軟性を持ち依頼された仕事を含め変化する要件に迅速かつ積極的に対応すること
- チーム目標を達成するために同僚と協力しサポートすることで高いチーム意識を維持すること
- 責任感が強く自発的に行動できる
- 忍耐強く責任感を持って問題を解決できる
- チームメンバーと良好な関係を維持できる
- 肉体的精神的に大きなプレッシャーの中で働くことができる
- 基本的な英会話を理解しビジネスニーズに対応できる
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
...Radiation Oncology - Physician at OneOncology summary: A Radiation Oncologist position is available at SunState Medical Specialists in Stuart, FL, offering a full-time role focused on comprehensive cancer care using advanced radiation techniques. The role involves...
About the Role: We are looking for a skilled UX Developer to join our UK engineering team. This role is ideal for someone with a strong background in .NET , C# , and XAML , with hands-on experience modernising and upgrading WPF UI applications. You will work closely...
...complete and submit detailed assessments and reports via the electronic reporting system Recommend additional or remedial training for pilots not meeting performance standards Provide feedback to training management on potential enhancements in training efficiency, safety,...
...Job Description Job Description Position Summary Were looking for a skilled tile installer who can handle projects with precision, craftsmanship, and efficiency. Youll be responsible for delivering top-quality installations on schedule, following our proven processes...
...lton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Assistant Outlet Manager assists the Outlet Manager with the management of the Restaurant, in line with prescribed Hilton po...