Job Description

Our client, a leader in financial tax software , is looking to hire a Bilingual Accounting Service Delivery Specialist. This is a fully remote role that will align to Eastern time zones.

*This is a 1-year contract opportunity with paid holidays!*

As a Bilingual Accounting Service Delivery Specialist, you will be supporting accounting clients with the migration to a new accounting platform, troubleshooting complex issues that may impact data or technical issues . You will have the chance to interface with both internal and external customers, as well as run experiments and projects that provide insights on client behavior to improve overall customer experience .

Responsibilities

• Manage a seamless onboarding of new and existing accounting clients onto internal platforms, driving customer loyalty, appreciation for the product, and client network referrals
• Provide support to clients post-sale, liaising between internal and external teams, setting up sales appointments, and creating an onboarding plan for customers
• Oversee complex data migrations and communicate internally & externally of progress
• Identify and communicate sales or growth opportunities and to leadership teams
• Develop proficiency and knowledge of internal products and solutions with the ability to clearly communicate appropriate recommendations to address customer needs

Required Skills:

• Native or fluent proficiency in French
• 5+ years of related experience in Canadian Accounting, Financial Operations, and/or Sales Support
• Prior experience with payroll systems and accounting platforms
• Strong B2B customer experience/ service background

Desired Skills:

• Experience working with CRM systems such as Salesforce
• Payroll Compliance Professional (PCP) or CPA Certifications highly valued!

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

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